Date of Award

Spring 2017

Degree Type


Degree Name

Master of Arts (MA)

First Advisor

Dr. Douglas Bruce


There has been a spike in the nation’s interest in telemedicine over the past decade. Mobile applications, remote-monitoring devices, and image-sharing software have been designed to provide patients convenient access to medical attention. One of these technologies, an enclosed medical booth called the HealthSpot® kiosk (HSK), was installed in the John Carroll University Student Health and Wellness Center in 2014. The HealthSpot® kiosk utilizes videoconferencing technology to simulate face-to-face communication between providers and patients. This new technology would seem to be a good fit for a small college campus, as college-aged students accept technology quickly, and small campuses often have limited access to physicians; however, only 32 students used the HSK during its 13-month tenure. The current study utilizes the Theory of Planned Behavior to identify barriers that prevented many students from trying the HSK. Students at John Carroll University (n = 125) responded to a 25-item survey about their attitudes, subjective normative beliefs, perceived behavioral control, and intentions regarding using the HSK, as well as for face-to-face physician visits. Results revealed that intention to use the kiosk was significantly correlated with attitude and subjective norms. Participants who expressed positive opinions about the HealthSpot® kiosk and those who believed their close friends and family would express positive options about the HealthSpot® kiosk reported stronger intentions to use the HSK. Qualitative evidence suggest lack of knowledge and access may have also played a role in the limited use of the HSK. Findings from this study should inform future campaigns to promote the use of telemedicine technology on college campuses.

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.