“Are You a Robot?” -- From a Reactive Approach to a Proactive Approach in Chat Reference Service
Document Type
Article
Publication Title
Association of College & Research Libraries Conference
Publication Date
4-1-2013
Recommended Citation
Zhang, Jie, "“Are You a Robot?” -- From a Reactive Approach to a Proactive Approach in Chat Reference Service" (2013). Grasselli Library. 21.
https://collected.jcu.edu/libr-facpub/21
COinS