Clients who are satisfied or dissatisfied by the service they receive from their psychologists may write an online review for a site such as Yelp or Healthgrades. This article discusses how to respond and how not to respond when the review is negative. The Principles of Psychologists and Code of Conduct (APA, 2010) are cited to show important ethical issues. Vignettes illustrate each relevant standard, covering ethical mistakes that might easily be made.
Swenson, Elizabeth V., "Ethical Issues in Dealing with an Online Reputation" (2017). 2017 Faculty Bibliography. 43.